Virginia Workers' Compensation Commission: Q2 2018

VirginiaWorkers’ Compensation Commission 80,000 Approximately FROI received Q22018 2.1M Printed Documents 12,344 Claims Received 1,579 ADR Events 3,022 Docket Referrals 1,119 Opinions Issued SROI received 49,000 60% of Virginia employees were injured on the job Quarter 2, 2018

Sweeps on Insurance Coverage INVESTIGATION

MFS INQUIRIES

36% 25% 19% 7% 6% 5% 2%

Coding Distribution List Education Maximum Fee Medical Bill Display Provider Category Region

OUTREACH Most Frequent Calls

What are my Rights?

What is the JCN?

WebFile?

96% Customer Contact Center Quality Score 9 Q 9 Q 9 Q 9 Q 9 Q 9 Q 9 Q 9 Q

What are VWC’s Hours?

What’s my Claim Status?

472 Email Inquiries to VVF’s public email address

305 Status request emails from medical providers

NEW CLAIMS

EXPENSES AWARDED

AMOUNT AWARDED

600

600

SAFE CLAIMS

COMPENSATION CLAIMS

500

500

400

400

424 546 $648,022 AWARDED

544

492

300

300

$443,106 AWARDED

200

200

100

100

0

0

Compensation Claims SAFE Claims

TOTAL DOLLAR AMOUNT OF INCOMING PAYMENTS: 1,308 INCOMING PAYMENTS

$193,109

$104,244 $56,328 $31,924 $613

TAX DEBT SET OFFS COURT ORDERED RESTITUTION DIRECT BILLING OUTSIDE COLLECTIONS AGENCY

UNCLAIMED RESTITUTION RECEIVED: $51,562