Virginia Workers' Compensation Commission: Q2 2018

Sweeps on Insurance Coverage INVESTIGATION

MFS INQUIRIES

36% 25% 19% 7% 6% 5% 2%

Coding Distribution List Education Maximum Fee Medical Bill Display Provider Category Region

OUTREACH Most Frequent Calls

What are my Rights?

What is the JCN?

WebFile?

96% Customer Contact Center Quality Score 9 Q 9 Q 9 Q 9 Q 9 Q 9 Q 9 Q 9 Q

What are VWC’s Hours?

What’s my Claim Status?