VWC Quarterly Highlights Report - Q1 2020

Outreach Initiatives Customer Contact Center Most Frequent Customer Contact Center Calls

What are my Rights?

WebFile?

What is the JCN?

WebFile is the Commission’s online portal to electronic records.

98% Customer Contact Center Quality Score

What are VWC’s Hours?

What’s my Claim Status?

24,298 Incoming Calls 16,812 Calls Answered

Average Handle Time: 0:05:10 Average Calls per Day: 277

Press & Communications

15 External Communications - 6 COVID-19 Communications | 2 Press Releases

2020 Educational Conference

SAVE DATE September 9 - 10, 2020 the

Stakeholder Engagement

11 VVF outreach events, reaching 326 attendees 1 ADR training to adjusters at CorVel in Richmond, in conjunction with CSD staff

VWC Q1 Report, 2020