Q1 Report 2018

Project Management - Production Support

Software Enhancement Tickets (JIRA)

150

Tickets Closed as of the End of Q1

43

ADR CSD CMD

393 181 709 174

100

EDI

FINANCE ENTERPRISE

50

13

3

HR

371 209

IS

0

JUDICIAL

Q1- 2018

Q4-2017

0

MFS OSD

Issues Closed Issues Opened

126

3

SELF-INSURED

423

VVF

90

WEBFILE

Tickets Open as of the End of Q1

Footprint Tickets

27

ADR CSD CMD

116

31

Tickets Closed

235

EDI

92 > 4 DAYS

285 < 3 DAYS

33

FINANCE ENTERPRISE

0 7

HR

TICKETS CLOSED WITHIN 3 DAYS 5.84 AVERAGE DAYS TOCLOSE TICKETS 67 %

50 24 89 15 7

IS

JUDICIAL

MFS OSD

SELF-INSURED

152

VVF

0

WEBFILE

33

Quarterly Report - Q1 2018

Department Updates