Q1 Report 2018

Outreach Services

Incoming Calls

JAN: Java Crews FEB: Java Crews MAR: Java Crews Agent of the Month

22,082 TOTAL CALLS 20,188 CALLS ANSWERED

338 AVERAGE CALLS PER DAY

96 %

Average Wait Time: 0:01:05 Average Handle Time: 0:04:56

CCC Quality Score:

WebFile Paperless Users

WebFile Registrations

3,127 69 34 17

1,854 285 153

CLAIMANTS CLAIM ADMIN. LAW FIRM/ATTORNEY PEO

CLAIMANTS ATTORNEY CLAIM ADMIN

Web File

214,484 Public Website hits | 578 Conference Website hits VWC Website Visits:

2018 Conference

5 EXTERNAL COMMUNICATIONS 2 PRESS RELEASES 2018 Communications

28

Quarterly Report - Q1 2018

Department Updates