2020 OSD Year In Review

User Guides & Training Aids

OSD created various technical documents in 2020, helping users navigate through new processes and applications offered by VWC. WebFile User Guides Step-by-step guides were created for each customer base affected by VWC’s UI refresh. The guides help users navigate through the VWCWebFile application’s UI Refresh.

A SIFS Guide was created for the internal UI refresh. The 50 page guide has step-by-step details on how to navigate through the SIFS application for Self-Insurance.

Records Retention Guides (Internal and WebFile) were develped to help users with VWC’s record retention policy changes and updates.

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