2018 OSD Year In Review

Web Development and Support

Administrative

 ~1,600 WebFile Support requests resolved in 2018.  ~500 site update requests (includes VWC, VVF, VENCA, and Intranet)

WebFile Broadcast Messaging

The Outreach Services department implemented the ability to send real-time broadcast messages to all webfile users. This functionality would be used to alert users of system issues, planned outages and other events that would impact the users. This enterprise functionality would support broadcasting to subsets of webfile users (Claimants, Attorneys, PEO, VVF, etc…) or all users. It would also support messaging that appears for a timed interval then discontinues.

2018 OSD Departmental Highlights

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