VWC Quarterly Report - Q2 2017

Project Management - Production Support

Software Enhancement Tickets (JIRA)

100

Tickets Opened as of the End of Q2 EDI 262

75

165 138

VVF CSD

50

56 27 27 72 26 11 14 87

JUDICIAL

OSD

25

ENTERPRISE

ADR

0

Q1

Q2

IS

CMD

Issues Closed Issues Opened

SELF-INSURED

FINANCE WEBFILE

6

Footprint Tickets

Tickets Closed

77 April

74 May

84 June

50 TICKETS CLOSED > 4 DAYS WITHIN 3 DAYS 3.61 AVERAGE DAYS TO CLOSE TICKETS 79 % TICKETS CLOSED

32

Quarterly Report - Q2 2017

Department Updates