VWC Quarterly Report - Q2 2017

Outreach Services

Incoming Calls

Agent of the Month

April: Shaudel Short May: Shaudel Short June: Marcus Smith

21,251 TOTAL CALLS 19,323 CALLS ANSWERED

349 AVERAGE CALLS PER DAY

96 %

Average Wait Time: 0:00:57 Average Handle Time: 0:04:52

CCC Quality Score:

WebFile Paperless Users

WebFile Registrations

2,862 30 37 10

430 149 80

CLAIMANTS CLAIM ADMIN. LAW FIRM/ATTORNEY PEO

CLAIMANTS CLAIM ADMIN. LAW FIRM/ATTORNEY

Web File

155,703 Public Website hits | 443 Conference Website hits VWC Website Visits:

2017 Conference

15 EXTERNAL COMMUNICATIONS 9 VIDEOS CREATED 2017 Communications

50 24 46 13

SPEAKERS

UNIQUE TOPICS ATTENDEES REGISTERED TO DATE VENDORS TO DATE

26

Quarterly Report - Q2 2017

Department Updates