VWC Quarterly Report - Q2 2017

Alternative Dispute Resolution

Case Referrals

3,313 OPENED

3,073 ISSUES CASE REFERRALS 240 FULL & FINAL CASE REFERRALS

Issue Facilitations

Over 44% resulted in settlement of all or some of the issues.

Issue Mediations

Over 68% resulted in settlement of all or some of the issues.

Full & Final Mediations Over 75% Full & Final Mediations resulted in settlement.

INCREASE IN ADR EVENTS COMPARED TO 2ND QUARTER OF 2016 550 Events Held 424 ISSUE MEDIATIONS/FACILITATIONS 117 FULL AND FINAL MEDIATION 9 ORIENTATION SESSIONS 55 %

13,717 COMPLETED ADR CASPER Tasks

22

Quarterly Report - Q2 2017

Department Updates