VWC Quarterly Highlights Report - Q4 2020

Claims Details

Request for Hearing Medical Provider Assertion of Rights Employer CASPER Claims Received 8,693

4 % 4

%

15 %

77 %

Completed Tasks 12,976

16 %

42 %

Request for Hearing Enter Award Terminate Agreements

42 %

Productivity Report: • There was an increase in medical provider filings in Q4 • WebEx training provided by CSD Leadership to Virginia Employment Commission representatives on 11/19/20 • COLA refresher training provided by CSD Leadership to Customer Contact Center staff on 12/9/20 • HB46 – Compliance Initiative • Creation of new automated tasks, and SSRS reports • Impacts to CSD, Judicial and FSD

VWC Q4 Report, 2020