VWC Quarterly Highlights Report - Q4 2020

JIRA Tickets JIRA is the tool used to track changes for CASPER, Wendy, Onyx, SIFS and WebFile. These changes could be the result of a bug in the existing code or new or improved features requested by departments. Any update that requires a change to code receives a ticket in JIRA. Department Related Release Data These tickets have direct impact to the department and their processes.

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68

72 67

TICKETS CURRENTLY OPEN - BY TYPE Blocker* Critical Major Minor Trivial 1 *Blockers - issues where workarounds have been accepted, versus the effort to address the issue. This is due to the likelihood of the issue occurring. Low 8 59 558 122 11

52

40 50

51

22

Q1-20 Q2-20 Q3-20 Q4-20

Tickets Closed

Tickets Opened

Performance and Architectural Data These tickets reflect application maintenance and architectural data. 17 tickets were closed and 15 tickets were opened.

0 10 20 30 40 50 60 Project Updates and Next Steps Reports Performance Departments can submit report requests through Footprints. Reports collect/present data to track trends, goals and to identify issues prompting a response. (Report examples: Departmental Task Management, Judicial Time to Opinion) 72 tickets remain open at the end of Q4. 86%* of tickets were closed under seven days. *PMO aims to close 70% within seven days of due date.

53

31

29 30

30 28

22

20

Q1-20 Q2-20 Q3-20 Q4-20

Tickets Closed

Tickets Opened

User Interface Project – Phase 2 SIFS UI upgrade went live on October 29. Onyx development started with the first module (Search) in November. High-level demo of the Search module was given to Finance in December. Human Resources Software Upgrade & Automation: Kronos Beta group training and beta testing took place in December. Beta tester feedback was compiled and employee data was loaded to the Kronos system. Go-live date: January 11th, 2021.

See more project updates by clicking here.

VWC Q4 Report, 2020