VWC Quarterly Highlights Report - Q3 2020

53 JIRA Tickets JIRA is the tool used to track changes for CASPER, Wendy, Onyx, SIFS and WebFile. These changes could be the result of a bug in the existing code or new or improved features requested by departments. Any update that requires a change to code receives a ticket in JIRA. Department Related Release Data These tickets have direct impact to the department and their processes. 22 40 80 53 40 80

22 73 66

80

TICKETS CURRENTLY OPEN - BY TYPE Blocker* Critical Major Minor Trivial 8 63 580 90 11 *Blockers - issues where workarounds have been accepted, versus the effort to address the issue. This is due to the likelihood of the issue occurring.

0

62

0

Tickets Closed Tickets Opened

40 49

53

Tickets Closed Tickets Opened

40

64

22

0

Q4-19

Q1-20

Q2-20

Q3-20

Tickets Closed Tickets Opened

Performance and Architectural Data These tickets reflect application maintenance and architectural data.

39 %

61 %

TICKETS CLOSED TICKETS OPENED 12 19

Tickets Closed Tickets Opened

Reports Performance Departments can submit report requests through Footprints. Reports collect/present data to track trends and goals and to identify issues prompting a response. (Report examples: Departmental Task Management Judicial Time to Opinion) 40 tickets remain open at the end of Q3.

40

40

29

30

27

29 30 26 18

2

30

21 10

30

10

18

20

Q4-19

Q1-20

Q2-20

Q3-20

Reports Closed

Reports Opened rts Opened

There were no major releases in Q3, however, there were several bug fixes and improvements. These tickets are listed below. Project Updates and Next Steps

See more project updates by clicking here. VWC Q3 Report, 2020 #4872: GSIA WebFile data issues, #4877: Penalties tab for Judicial, #4889: ADR meeting notifications, #4896: GSIA WebFile - Submit button, #4875: 20-Day Order Payments Made text fix,

#4898: NCCI alerts, #4936 & #4689: PIN Letter verbiage, #4417: Agreement Form updated in CASPER, #4870: 30-Day Order references updated, #4883: CMD: Access to SQL server migration