VWC Quarterly Highlights Report - Q1 2020

80 JIRA Tickets JIRA is the tool used to track changes for CASPER, Wendy, Onyx, SIFS, and WebFile. These changes could be the result of a bug in the existing code or new or improved features requested by departments. Any update that requires a change to our code receives a ticket in JIRA.

TICKETS CURRENTLY OPEN - BY TYPE Blocker* Critical Major Minor Trivial 9 72 577 82 13 *Blockers - issues where workarounds have been accepted, versus the effort to address the issue. This is due to the likelihood of the issue occurring.

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Tickets Closed Tickets Opened

The graph above is designed to show Commission ticket trends for production support tickets in JIRA. Reasons for Tickets Open > Tickets Closed The 6.8 release was in mid-September (Q3), resulting in the closure of many tickets in September and October (Q4). Less tickets were closed in Q1, as the next release is scheduled for April 2, 2020 (Q2).

Reports Performance Departments can submit report requests through Footprints. Reports collect/present data to track trends and goals, and to identify issues prompting a response. Report Examples: • Departmental Task Management • Judicial Time to Opinion • VVF Unclaimed Restitution

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Reports Closed

Reports Opened

• Commission File Retention Automation Project (Phase I and II) • VWC Leadership training/communication in February. Training Guides/Communication documents were completed and approved March 20. • User Interface Project – Phase I • Rel. 2A (Claim Administrator, VVF Victims Witness & Med Provider, 16A & 17A) UAT and stakeholder demos completed January 31. Regression completed March 20. Project Updates & Next Steps See more project updates by clicking here. VWC Q1 Report, 2020