VWC Quarterly Report - Q3 2017

Project Management - Production Support

Software Enhancement Tickets (JIRA)

100

Tickets Opened as of the End of Q3 EDI 265

75

144 141

VVF CSD

50

23 15 28 11 33 54 74 91

JUDICIAL

OSD

25

ENTERPRISE

CMD

0

Q2

Q3

ADR

IS

Issues Closed Issues Opened

SELF-INSURED

FINANCE

Footprint Tickets

Tickets Closed

51 > 4 DAYS

229 < 3 DAYS

TICKETS CLOSED WITHIN 3 DAYS 3.3 AVERAGE DAYS TO CLOSE TICKETS 82 %

32

Quarterly Report - Q3 2017

Department Updates