VWC Quarterly Report - Q3 2017

Outreach Services

Incoming Calls

Agent of the Month

Java Crews Marcus Smith Missy Estep

JUL:

23,020 TOTAL CALLS 21,730 CALLS ANSWERED 344 AVERAGE CALLS PER DAY

AUG:

SEP:

97 %

Average Wait Time: 0:00:42 Average Handle Time: 0:05:02

CCC Quality Score:

WebFile Paperless Users

WebFile Registrations

3,146 44 42 9

430 149 80

CLAIMANTS CLAIM ADMIN. LAW FIRM/ATTORNEY PEO

CLAIMANTS CLAIM ADMIN. LAW FIRM/ATTORNEY

Web File

149,554 Public Website hits | 1,696 Conference Website hits VWC Website Visits:

2017 Conference

47 EXTERNAL COMMUNICATIONS 12 VIDEOS CREATED 2017 Communications

550 40 50 24

ATTENDEES REGISTERED TO DATE

VENDORS TO DATE SPEAKERS UNIQUE TOPICS

26

Quarterly Report - Q3 2017

Department Updates