VWC Quarterly Report - Q3 2017

Table of Contents

iv

Mission, Vision, Core Values Executive Director Update VWC Management Philosophy Department Updates Administration Claims Services Correspondence Management EDI – Quality Insurance

1 3 5 5 7 9

11 13 15 17 19 21 23 25 33 27

Financial Services Human Resources Information Systems Insurance Judicial & Alternative Dispute Resolution Medical Fee Services Outreach Services

Project Management Virginia Victims Fund

ii

Quarterly Report - Q3 2017

Table of Contents