VWC Quarterly Report - Q3 2017

Alternative Dispute Resolution

Case Referrals

3,742 OPENED

3,455 ISSUES CASE REFERRALS 291 FULL & FINAL CASE REFERRALS

Issue Facilitations

Over 47% resulted in settlement of all or some of the issues.

Issue Mediations

Over 67% resulted in settlement of all or some of the issues.

Full & Final Mediations Over 78% Full & Final Mediations resulted in settlement.

INCREASE IN ADR EVENTS COMPARED TO 3RD QUARTER OF 2016 750 Events Held 624 ISSUE MEDIATIONS/FACILITATIONS 120 FULL AND FINAL MEDIATION 6 ORIENTATION SESSIONS 40 %

13,981 COMPLETED ADR CASPER Tasks

22

Quarterly Report - Q3 2017

Department Updates