VWC Quarterly Report - Q3 2017

Department Updates Correspondence Management - Goals

In-house document management department with full service mail and scanning functions.

1. Implement a new retention schedule and reclassify current files stored at the Library of Virginia. •CMD staff reviewed 4,896 files during Quarter 3 for appropriate file retention disposition.

2. Strive to maintain lowest cost for outgoing correspondence by continuing to research and implement cost saving measures. •CMD Outbound Mail continues to take advantage of First Class pre-sort postage savings. During Quarter 3, pre-sort savings amount to $38,070.36.

3. Strive to effectively and efficiently manage incoming correspondence within 24 hours of receipt. •CMD identified 80% of all incoming correspondence within 24 hours of receipt (excluding return mail).

4. Distribute tasks/documents/files accurately and efficiently to Commission departments/ employees for review and action. •In Quarter 3, CMD staff achieved an accuracy rate for this goal with 99% .

9

Quarterly Report - Q3 2017

Department Updates