Q4 2018 Report

Outreach Initiatives Most Frequent Customer Contact Center Calls

What are my Rights?

WebFile?

What is the JCN?

WebFile is the Commission’s online portal to electronic records.

97% Customer Contact Center Quality Score

What are VWC’s Hours?

What’s my Claim Status?

Communications 2018 Educational Conference 20,075 Incoming Calls | Average Handle Time: 0:05:19 www.vwcconference.workcomp.virginia.gov 596 Attendees 14 External Communications | 1 Press Release

48 Registered Exhibitors 37 Speakers 18 Unique Topics Kids’ Chance First Annual Silent Auction

Stakeholder Engagement 1 educational event on MFS in Fairfax 1 training on awards/agreements with Chafin Law Group

VWC Q4 Report, 2018