Q3 2018 Report

Outreach Initiatives Most Frequent Customer Contact Center Calls

What are my Rights?

WebFile?

What is the JCN?

WebFile is the Commission’s online portal to electronic records.

96% Customer Contact Center Quality Score

What are VWC’s Hours?

What’s my Claim Status?

Communications 2018 Educational Conference 22,064 Incoming Calls | Average Handle Time: 0:05:11 www.vwcconference.workcomp.virginia.gov 596 Attendees 20 External Communications | 5 Press Releases

48 Registered Exhibitors 37 Speakers 18 Unique Topics Kids’ Chance First Annual Silent Auction

Stakeholder Engagement 2 trainings on MFS in Bristol and at VASA 1 Insurance training at the VEC Conference in Norfolk 1 training on EDI at Liberty Mutual

VWC Q3 Report, 2018