Q1 Report 2018

Table of Contents

iv

Mission, Vision, Core Values Executive Director Update VWC Management Philosophy Department Updates Administration Alternative Dispute Resolution Claims Services Correspondence Management EDI – Quality Insurance

1 3 5 5 7 9

11 13 15 17 19 21 24 25 29 35 27

Financial Services Human Resources Information Systems Insurance Judicial Medical Fee Services Outreach Services Project Management Virginia Victims Fund

ii

Quarterly Report - Q1 2018

Table of Contents