Q1 Report 2018

Claims Services - Goals

Involved in various transactions of claim life cycle and assist many interested parties with various workers’ compensation issues.

1. Work closely with all departments to ensure prompt claims resolution. •Continued to work closely with ADR in the handling of a large volume of medical provider claims resulting in one expansive mediation effort on the issue. •Continued to work closely with EDI in the managing and monitoring of the variance process. •Worked with Judicial on identifying those cases involving Guarantee Insurance Company as an insolvent insurer. 2. Continuous review of CSD procedures to ensure a streamlined claims/awards process. •Claim for Benefits/Request for Hearing form under review/revision. •Bi-weekly meetings with Systems Analyst to rank tickets and document any issues with CASPER. •UEF RFP issued. 3. Continuously develop and deliver an awards/calculation training program for both internal and external customers. •COLA refresher training provided to CSD staff. •CSD Claim Services Technical Liaison: •traveled to offices of various stakeholders. •provided PowerPoint presentation and training on awards/agreements processes. •provided training to internal staff.

4. Maintain a high level of employee morale by promoting and encouraging team building opportunities with continued emphasis on the agency’s Mission, Vision and Values.

•CSD Assistant Manager participated in Video Conference System training. •CSD Assistant Manager participated in VWC Initiatives Roadmap planning. •CSD Assistant Manager participated in Records Retention Phase 2 planning. •CSD staff continue to work on the Centennial Committee.

•CSD Assistant Manager assisted the Clerk’s office with interviews for Evidentiary Hearing Clerk. •CSD Assistant Manager participated in identifying Enterprise tickets for the next release. •CSD Manager, Assistant Managers and Team Leaders participated in a Professional/Personal Development Book Club.

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Quarterly Report - Q1 2018

Department Updates