Q1 2019 Report

Outreach Initiatives Most Frequent Customer Contact Center Calls

What are my Rights?

WebFile?

What is the JCN?

WebFile is the Commission’s online portal to electronic records.

98% Customer Contact Center Quality Score

What are VWC’s Hours?

What’s my Claim Status?

Communications 2019 Educational Conference 21,822 Incoming Calls | Average Handle Time: 0:04:45 www.vwcconference.workcomp.virginia.gov 10 External Communications | 2 Videos | 1 Press Release

TWO DAYS

TWO EVENTS

Stakeholder Engagement 2 trainings for Claim Administrators on EDI 1 training on awards/agreements with Landau Injury Law Firm

VWC Q1 Report, 2019