Q1 2019 Report

What’s happening

...at the Commission

• Delivered the new Self-Insurance WebFile application • Adjustments to SROI logic and SROI call-up process in CASPER • Kicked-off two new project efforts: HR Systems Automation & Cisco Call Center Enhancements • Continued development of the UI project & CAFÉ tickets PROJECT UPDATES & FIXES

TICKETS CLOSED WITHIN 3 DAYS 7.6 AVERAGE DAYS TO CLOSE TICKETS 36 %

TICKETS CLOSED

173 OVER 4 DAYS

IN UNDER 3 DAYS

97

RELEASE 6.7.5 33 TICKETS 5 IMPROVEMENTS 24 TOTAL BUGS REMOVED 2 NEW FEATURES 2 TASKS COMPLETED

RELEASE TICKETS

OSD IS ADR

MFS

CICF

Judicial

8 535333 CSD

IC

13

CMD

4

9

FSD - SI

16

18 4

EDI

Enterprise

FSD - Onyx

VWC Q1 Report, 2019