2020 OSD Year In Review

Press and Communications

Press Releases & Communications - 6 Press Releases distributed - 34 external communications distributed - 16 external COVID-19 communications distributed - 26 internal communications distributed to VWC employees - 8 external conference communications distributed

Social Media Platforms

- Gained 66 new followers in 2020 (17% increase from 2019) - 456 total followers - Posted 38 VWC updates, 10 COVID-19 updates - Began posting VWC job opportunities on LinkedIn during 2020 - Largest groups of followers are 13% in IT and 12% Business Development

- 1 ADR video added - 9 UI SI videos added - 954 total video views on VWC channel for 2020 - 11,969 lifetime video views on VWC channel (2015-2020) - Most watched video- How to File 61A (1,172 views) - 42 channel subscribers

OSD began using Mailchimp email service in 2017 to track data and analytics of emails sent to customers. VWC began with 1,330 contacts via listserv in 2017. - As of November 20202, there are now 3,695 subscribers - 240 new subscribers in 2020 - 65 communications were sent to customers via Mailchimp in 2020

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