2020 OSD Year In Review

MARKETING AND COMMUNICATIONS

Workers’ Compensation Mailer

In response to recent JLARC recommendations, OSD worked with a focus group to develop an updatedWorkers’ Compensation Brochure. This four-fold document was redesigned to streamline information for the customers in an easy to read format. It contains details on the role of the Commission, where to file a claim and many other helpful tips. This brochure is sent out on request by the Customer Contact Center and is also available on the VWC website and in the Clerk’s Office.

UI Project Communications OSD continued to lead communication efforts for the UI project. Various communications were sent for Release 2A and 2B, as well as the Internal Self-Insurance Financial Systems (SIFS). Branded email

communications were sent to targeted customers, user guides were created and a portal page was maintained for VWC employees.

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