2020 OSD Year In Review

DEPARTMENT INFORMATION

How OSD Operates

The Outreach Services Department provides a variety of customer service-related functions for the Commission’s various internal and external customers. The overall goal of the department is to assist customers, evaluate claims data to facilitate information sharing, as well as planning educational and outreach initiatives which will support the agency’s mission.

Core services offered by the Outreach Services Department include: • Customer Call Center Support

• Web Related Services • Reporting and Analysis • Marketing Information • Educational and Outreach Events

Executive Director Evelyn McGill #00408 UG Outreach Services Dept.

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OSD Asst. Manager

Angela Mack #00660 G-5

CCC Lead Specialist

OSD Public Relations Supv.

TiKeye Jones #00787 G-4

Cindy James #00777 G-4

OSD Communication Specialist Terek Hagans #00824 G-4

Sr. CCC Specialist

Shaudel Short #00698 G-3

CCC Specialist

CCC Specialist

VACANT #00435 G-3

Missy Estep #00466 G-3

CCC Specialist

CCC Specialist

Tonya Greenidge #00581 G-3

Java Crews #00474 G-3

CCC Specialist

CCC Specialist

Tamara Wynn #00582 G-3

Shannon Parker #00475 G-3

CCC Specialist

DeannDrea Fleming #00434 G-3

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