2019 VWC Year in Review

2019 Year in Review

Reflections on VWC’s Vision to Lead the Nation

Commissioner R. Ferrell Newman, Chairman Commissioner Robert A. Rapaport Commissioner WesleyG. Marshall

JANUARY 16, 2020 COMMISSIONMEETING

“YOUR CONFERENCE AND GALA THIS YEAR WERE INDEED ONE FOR THE AGES. ……OUR WORK ON YOUR CONFERENCE IS ALWAYS A LABOR OF LOVE. WE ARE BLESSED TO HAVE MANY EXCELLENT COLLABORATIVE RELATIONSHIPS, BUT NONE ARE BETTER THAN YOURS.”

ERIC OXFELD EXECUTIVE DIRECTOR INTERNATIONAL WORKERS’ COMPENSATION FOUNDATION COMMENTS ON VWC’S 2019 CENTENNIAL EDUCATIONAL CONFERENCE

VWC’s Vision Lead the nation as the most effective and innovative state agency.

“WE APPRECIATE THE STRONG COLLABORATION FROM VWC’S LEADERS AND HOW HELPFUL EVERYONE HAS BEEN, AS THIS HAS NOT BEEN THE NORMAL JOURNEY FOR US. THE FINAL REPORT IS GOING TO HAVE SOME RECOMMENDATION TO TAKE A VERY WELL RUN AGENCY EVEN FURTHER.”

DREW DICKINSON CHIEF LEGISLATIVE ANALYST JOINT LEGISLATIVE AUDIT AND REVIEW COMMISSION (JLARC) VIRGINIA GENERAL ASSEMBLY COMMENTS ON VWC’S RESPONSE TO JLARC’S REQUEST FOR INFORMATION FOR THE WORKERS’ COMPENSATION STUDY

VWC’s Vision Lead the nation as the most effective and innovative state agency.

VWC’S MANAGEMENT PHILOSOPHY

VWC’s management philosophy is the set of shared beliefs and attitudes used in daily operations, strategic planning, and all the activities at Commission. Management’s philosophy is reflected in the VWC core values, policy, oral and written communications, and decision-making. Management makes a huge statement to employees with their everyday actions. Often these actions are taken to heart more so than words.

VWC’s Centennial Opening Ceremony and Luncheon December 4, 2018

Team VWC Listening Attentively to Our 100 Year History December 4, 2018

Aubrey Chigwada, Insurance Manager, Louisiana Workers’ Compensation Educational Conference January 16, 2019

[Richmond, VA]- On March 16th, Commissioner Robert A. Rapaport was inducted as a Fellow of the College of Workers’ Compensation Lawyers at its annual meeting in Cor Gables, Florida. Rapaport joins the Commission’s previous College inductees Chairman R. Ferrell Newman, Commissioner Wesley G. Marshall, the late Commissioner Roger Williams, Chief Deputy Commissioner James J. Szablewicz, Deputy Commissioners D. Edward Wise, Jr. and Deborah Wood Blevins. Commissioner Robert A Rapaport Inducted As A Fellow of the College of Workers’ Compensation Lawyers, Coral Gables, Florida, March 2019 March, 2019 .

VWC’s Fellows of the College of Workers’ Compensation Lawyers Commissioner R. Ferrell Newman Commissioner Robert A. Rapaport Commissioner WesleyG. Marshall, The late Commissioner Roger L. Williams Chief Deputy Commissioner James J. Szablewicz Deputy Commissioner D. Edward Wise, Jr. Deputy Commissioner DeborahWoodBlevins

ColoradoWorkers’ Compensation’s 2019 Educational Conference, Colorado Springs, Colorado, March, 2019

StephanieSweeney, EDI/QAManager and Candace Grey, EDI Team Leader

EDI JURISDICTIONAL FORUM SAN DIEGO, CALIFORNIA APRIL, 2019

VVF’s Director Kassandra Bullock participating in National Crime Victim’s Week Proclamation, as signed by Governor Northam and Secretary of Public Safety Brian Moran, April 2019

Roanoke Regional Office’s Open House Chairman’s Welcome May, 2019

Commissioner Marshall, Commissioner Rapaport and ADR Supervisor Erin Bishop SAWCAConvention’s Regulator’s Roundtable Savannah, GA July 2019

Chairman Newman moderating the SAWCA Convention’s Regulator’s Roundtable Savannah, GA, July 2019

Staff Attorney Lauren Hill Tele-Presenting SAWCAConvention July 2019, Savannah, GA.

Deputy Commissioner Debbie Blevins IAIABC National ConventionMerit Awardee, Pittsburgh, PA., October 2019

“Ryan is always focused on building positivemorale in the workplace in an effort to keep employees engaged and productive. His efforts on the Commission’s EDI Outreach and Compliance Initiativehave helped to make Virginiaone of the most talked about jurisdictionswhen it comes to the success of its EDI program. His designs of the report cards were the first on its kind in the nation. The work Ryan puts in every day helps the Commission achieve our vision.” - Stephanie Sweeney,VirginiaWorkers’ CompensationCommission

Ryan Duke, EDI/QA Manager 2019 NextGen Awardee IAIABC National Convention,

Commissioner WesleyG. Marshall Regulator’s Presentation, SAWCA, The Greenbrier, White Sulphur Springs, WV, November 2019.

Deputy Commissioner Debbie Blevins and Deputy Commissioner BrookeAnne Hunter, Virginia Self-Insurers AssociationAnnual Meeting, Mediation presentation, Williamsburg, December, 2019

VWC LEADING THE NATION  Commissioner R. Ferrell Newman, Chairman, Commissioner Robert A. Rapaport, Commissioner Wesley G. Marshall, Board of Directors, Southern Association of Workers’ Compensation Administrators (SAWCA)  Jim Szablewicz, Chief Deputy Commissioner, President, National Association of Workers’ Compensation Judges, 2018-2019  Commissioner Wesley G. Marshall, President Elect, SAWCA, 2019-2020  Candace Gray, Vice Chair, EDI Claims Committee, IAIABC  Evelyn V. McGill, Executive Director, President, IAIABC Board of Directors, 2019- 2020

VWC LEADING THE NATION (cont’d)  Commissioner Wesley G. Marshall, Chair, IAIABC’s Research and Standards Committee  Evelyn V, McGill, Co-Chair, SAWCA, Management Information Systems Committee  Debbie Blevins, Deputy Commissioner, Chair, Alternative Dispute Resolution Committee, IAIABC

 Commissioner Wesley G. Marshall, ADR Committee Member, IAIABC  Deputy Commissioner Linda Gillen, ADR Committee Member, IAIABC  Stephanie Sweeney, EDI Claims Committee Members, IAIABC  Ryan Duke, EDI Claims Committee Members, IAIABC  Carolyn Gonzalez, EDI Claims Committee Members, IAIABC  Stephanie Sweeney, EDI Systems Committee, Member, IAIABC  Charles Steepleton, Research and Standards Committee Member, IAIABC  Debbie Blevins, International Committee, Member, IAIABC

TOP ACCOMPLISHMENTS FOR 2019

 2019 Centennial, Educational Conference and Gala  Strong JLARC Study response  Full compliance with Department of Accounts, internal control/ARMICS requirements; stronger financial controls  Policy reviews, updates and statewide training.  Expanded Insurance Compliance initiative, increasing workers’ compensation coverage  Real time processing, CSD; continuous training for various partners  Expanded file review, destruction and retention efforts in CMD, doubling the efforts between 2018 and 2019 and automating more than 150,000 legacy file documents for over 8,000 claim files.  Medical Fee Schedule review and modifications, updated tool  Enhanced classification and compensation reviews and results; improved recruitment processes  Continued growth in Judicial’s ADR program  Full Compliance with VITA’s information security requirements  Technology updates including upgrades and enhancements to the WebFile and User Interface.

ALEXCIE RICHARDS CRYSTAL MCGHEE

KATHY JONES LEIGH SIMPSON CATHY EARNEST JEREMY SMALLWOOD

CICF

Judicial

Judicial

Judicial

Judicial

Judicial

TABITHA SAUNDERS ALEX CARDOSO RACHEL MCIIYAR DEVONDOYLE

REYNA MCARTHUR KATHERINE MALOUGHNEY

CICF

IS

PMO

EDI

CMD

PMO

RELAY FOR LIFE – RAISED OVER $5,000

1,159 FOOD ITEMS DONATED

100% Participation From All Departments

2019 Centennial Leadership Advance Outcomes: Strategic Focus for The Way Forward 2020 and Beyond

• Core Value Focus • Data analytics/Online technology • Claimant/Ombuds/Outreach • Untapped talent development mentoring/Career development

TEAM VWC #WEWORKASONE

Questions, Suggestions, Concerns, Comments

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