2017 VWC Annual Report

CUSTOMER CALLS

CICF Calls 11,567

Insurance Calls 14,853

VWC Contact Center Calls 88,034

MAIL CORRESPONDENCE

Pieces of Incoming Mail 135,795

Pieces of Outgoing Mail 2,080,935

E-Faxes Received 63,109

ONLINE ENGAGEMENT

External Communications Sent 74

VWC Website Visitors 673,878

VWC Conference Website Visitors 6,455

SOCIAL PLATFORMS

www.tinyurl.com/vwcyoutube

www.tinyurl.com/vwclinkedin

5 external videos added in 2017 2,475 total video views during 2017 Published first tutorial video, Filing Form 61A Online

Established VWC on Linkedin in July 2017 7,890 impressions in six months

EMAIL SUBSCRIPTION SERVICE

www.tinyurl.com/vwcupdates

Established in January 2017 Allows users to sign up to receive Commission news and updates 2,436 subscribers 14,170 total emails read or shared by VWC subscribers during 2017

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