2016 Annual Report, Virginia Workers' Compensation Commission

OUTREACH

CUSTOMER CALLS CICF 14,306 calls Insurance 11,808 calls VWC Call Center 84,595 calls

Ways to Connect

www.workcomp.virginia.gov VWC Website

Mobile-Friendly ConferenceWebsite

MAIL CORRESPONDENCE

www.vwcconference.workcomp.virginia.gov

125,952 pieces 1,963,645 pieces

Incoming Mail Outgoing Mail

www.tinyurl.com/vwcyoutube VWC YouTube

E-Faxes

65,660 pieces

www.flickr.com/photos/vaworkcomp Event Photos

OUTREACH INITIATIVES VWC TRAINING

STATEWIDE Trainings and presentations were offered on a range of workers’ compensation topics across the Commonwealth, reaching stakeholders in the healthcare industry, attorneys, and claim adjusters. VWC staff from various departments provided information on mediation, best practices for workers’ compensation attorneys and filing a claim, medical fee schedule updates, implementation of the Paperless initiative, case law updates, among others. The Criminal Injuries Compensation Fund provided 77 trainings, reaching more than 3,000 advocates, partners and medical providers. NATIONWIDE VWC employees were involved in multiple types of outreach initiatives within six states during 2016. These included presentations on the effective use of medical fee schedules in workers’ compensation, as well as VWC’s automation of ADR, a demonstration on the Commission’s electronic claims and adjudication systems, and as a panel member on the national discussion of the future of workers’ compensation.

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